Executive Summary
A design leader who can rapidly crystallize vision, align stakeholders, and mobilize teams around a clear, compelling direction. Someone who brings instant clarity to ambiguity, sets the bar for craft and systems thinking, and inspires designers, product partners, and executives to commit fully to the path forward.
Brands
Each of these companies I have worked with directly.
Amazon
PayPal
Walmart
Lowe’s
Bank of America
Wells Fargo
Motorola
UPMC
Farmers Insurance
Lockheed Martin
Disney
Coke
Ferrari
NFL
Nascar
NYC
Experience
Lowe’s Companies Inc.
Senior User Experience Manager
- Lead experience strategy for a CFO-facing enterprise finance platform, spanning Sales Accounting, Cost Accounting, and AP matching for a Fortune 50 retailer
- Modernizing legacy mainframe- and Access-based workflows and replacing manual Excel-driven processes with scalable, auditable digital systems
- Integrating AI-enabled workflows to reduce reconciliation effort, surface anomalies, and accelerate close and reporting cycles
- Directly manage 18 designers (3 leads, 8 seniors, 5 mid-level, 2 associates); influence 100+ designers across finance, commerce, and platform teams
0Direct reports
0+Influenced designers
Bank of America
Principal UX Architect
- Led modernization of Global Regulatory Reporting (GRR) platforms across APAC, EMEA, and the Americas, supporting enterprise risk, finance, and compliance stakeholders
- Defined and operationalized Non-Functional Reporting Requirements (NFRR), establishing standards for data lineage, auditability, accuracy, timeliness, and regulatory defensibility
- Managed Infosys partnership (10 designers, 20 engineers), overseeing SOWs, delivery governance, and cross-region execution
- Digitized 30+ manual regulatory reporting workflows, enabling end-to-end traceability and unlocking 20M+ auditable data points for regulator-ready reporting and executive decision-making
0+Workflows digitized
0M+Auditable data points
Paymentus
UX Design Director
- Built and scaled an internal UX organization shaping experience strategy for a cloud-based EBPP platform serving 2,200+ enterprise billers across utilities, financial services, insurance, and government
- Led UX direction for real-time, omni-channel payment and money movement workflows, supporting a platform processing 450M+ payments annually with 30%+ year-over-year transaction growth during tenure
- Defined and delivered modular design systems and governance that standardized core payment, billing, and support patterns across a multi-tenant SaaS platform
- Reduced client support volume by 12% by applying the design system to improve self-service, consistency, and error prevention—directly lowering cost-to-serve while improving enterprise client satisfaction
0+Enterprise billers
0M+Payments annually
0%+YoY growth
0%Support reduction
Wells Fargo
Senior Lead UX Designer
- Led end-to-end UX design for Card Services, Wallet, Control Tower, Online Fraud Disputes, and Mobile Deposit, focusing on customer control, trust, and financial transparency
- Served as interaction design and governance leader across a 115+ designer organization, setting standards for consistency, accessibility, and scalable design execution
- Designed the original Mobile Deposit experience adopted by 22M customers, contributing to a sustained 22% KPI lift and top-tier industry rankings for mobile deposit UX
0+Design org
0MMobile Deposit users
0%KPI lift
Earlier Experience
- Senior Team Lead & UI Designer — Motorola (2007 – 2012)
- Lead User Interface Designer — Pininfarina (2004 – 2007)
- Graphic & User Interface Designer — Focus Software (2002 – 2004)
- User Guide & UI Designer — Technisource (2001 – 2002)
- 3D Modeler & User Environment Designer — Lockheed Martin (2000 – 2001)
Education
University of Central Florida — Orlando, FL
Bachelor of Arts (BA), 2000
Major: Advertising & Public Relations Media
Minor: Asian Studies, Graphic Design